Privacy Policy

At Rossbury Corporate Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data when you interact with our website (the "Site") and use our services.  

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1. Information We Collect

We may collect the following types of personal information:

• Contact Information: This includes your name, address, email address, phone number, and any other contact details you provide when you inquire about our services, request a quote, or contact us through the Site.  

• Service-Related Information: If you become a client, we may collect information related to the services we provide, such as the location of the property, specific cleaning or maintenance requirements, access details (where provided), and billing information.

• Website Usage Data: We may automatically collect certain information when you visit our Site, such as your IP address, browser type, operating system, referring website, pages you viewed, and the dates/times of your visit. This information helps us analyze trends and improve our Site.  

• Cookies and Similar Technologies: We may use cookies and similar tracking technologies to enhance your experience on our Site. These technologies may collect information about your browsing activities. You can manage your cookie preferences through your browser settings.  

• Communication Data: We may keep records of our communications with you, including emails and phone calls.

• Job Application Data: If you apply for a job with us through our Site, we will collect the information you provide in your application, such as your resume, cover letter, and contact details.

 

2. How We Use Your Information

We may use your personal information for the following purposes:

• To Provide and Manage Services: To respond to your inquiries, provide you with quotes, deliver the cleaning and facilities management services you have requested, manage your account, and communicate with you about your services.

• To Improve Our Site and Services: To analyze website usage data, understand user preferences, and make improvements to our Site, services, and customer experience.

• To Communicate with You: To send you important updates, service-related information, promotional materials (where permitted by law), and respond to your questions and requests.

• For Marketing Purposes: With your consent where required, we may use your contact information to send you newsletters, special offers, or other marketing communications about our services. You can opt-out of receiving these communications at any time.

• For Legal and Compliance Purposes: To comply with applicable laws, regulations, legal processes, or government requests.

• For Recruitment Purposes: To process and evaluate job applications.

• For Security Purposes: To help maintain the security and integrity of our Site and services.

 

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Our Employees and Contractors: Our employees and contractors who need access to your information to provide services and operate our business. They are bound by confidentiality obligations.

• Service Providers: We may engage third-party service providers who assist us with various functions, such as website hosting, data analysis, email delivery, payment processing, and marketing. These providers are contractually obligated to protect your personal information.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.  

• Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal process, such as a court order or subpoena.  

• With Your Consent: We may share your information with third parties with your explicit consent.

 

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include physical, electronic, and procedural safeguards appropriate to the sensitivity of the information we collect and process. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.  

 

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will depend on the type of information and the specific purposes.  

 

6. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you.  

• Correction: Request that we correct any inaccurate or incomplete personal information.  

• Erasure: Request the deletion of your personal information under certain circumstances.  

• Restriction of Processing: Request that we restrict the processing of your personal information under certain circumstances.

• Data Portability: Request to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.  

• Object: Object to the processing of your personal information for certain purposes, such as direct marketing.

• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.  

• Lodge a Complaint: Lodge a complaint with a data protection authority if you believe our processing of your personal information infringes applicable laws.  

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.  

 

7. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these other websites. We encourage you to review the privacy policies of those websites before providing any personal information.  

 

8. Changes to This Privacy Policy  

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to revisit this Privacy Policy periodically.  

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:  

Rossbury Corporate Services

Address: The Shuttle, Otley Road, Shipley, BD17 7AA,

Email: hello@rossbury.co.uk

Phone: 0203 105 0275

Last Updated: May 1, 2025